EMBERGLASS APOTHECARY

Refunds and returns

Effective October 11, 2026.

Contact us first

Please contact us with your order reference and the issue before sending any return. We will provide instructions and the appropriate return address. Do not send products to an address found in unrelated business listings.

Unopened products

You may request a return of unused, unopened soap in its original packaging within 30 days of delivery. After approval, return the product as instructed. For a change-of-mind return, you are responsible for return postage; original shipping charges are not refunded unless required by law.

Opened products and hygiene

We cannot accept opened or used soap for a change-of-mind return because of hygiene concerns. This restriction does not remove your rights for an item that is faulty, damaged, incorrect, or otherwise not as described.

Damaged, faulty, or incorrect items

Contact us promptly with your order reference, a description, and photographs where possible. Keep the packaging while we investigate. If we confirm an error or defect, we will arrange an appropriate replacement or refund and cover necessary return shipping.

Refund processing and cancellations

Approved refunds are issued through the original payment method after the return or claim is assessed. Your bank or payment provider determines when funds appear. Contact us promptly to request cancellation before shipment; cancellation may not be possible once an order has been prepared or shipped. Discounts are not paid out in cash; refunds reflect the amount actually paid.

Nothing in this policy limits mandatory consumer protections.